Service Level Agreements in Technology Contracting Out of Stock
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Seminar Agenda - Computer Based Audio ONLY programs (No Video) - DOES NOT QUALIFY FOR CLE BIG TICKET
In a world where every client depends on IT functions - web site hosting, e-commerce, telecom, storing files remotely in the Cloud, or locally, e-mail and much more - and when most of these functions are outsourced or provided by vendors, the Service Law Agreement is of paramount importance. It establishes benchmarks for the provisions of these services - what uptime is expected and for how long, what happens when something goes down, how is service measured and reported? On the answer to these questions, all defined in SLAs, depend the success of client operations. This program will provide you a practical guide to reviewing, drafting and negotiating SLAs for client IT functions.
-Drafting Service Level Agreements for key IT functions
-Purpose of SLAs - ensuring clients get benefit of bargain, incentivizing providers
-Types of services - locally installed v. the Cloud
-Service availability - uptime, guarantees, exclusions
-Service performance - minimum v. expected service, resolution time v. resolution goals
-Measuring tools and proper reporting of service
-Special considerations when drafting for the Cloud
-Common failures, damages, and remedies
About the Speaker
Peter J. Kinsella is a partner in the Denver office of Perkins Coie, LLP, where he has an extensive technology law practice focusing on advising start-up, emerging and large companies on technology-related commercial and intellectual property transaction matters. Prior to joining his firm, he worked for ten years in various legal capacities with Qwest Communications International, Inc. and Honeywell, Inc. Mr. Kinsella has extensive experience structuring and negotiating data sharing agreements, complex procurement agreements, product distribution agreements, OEM agreements, marketing and advertising agreements, corporate sponsorship agreements, and various types of patent, trademark and copyright licenses. Mr. Kinsella received his B.S. from North Dakota State University and his J.D. from the University of Minnesota Law School.
Mandatory MCLE Credit Hours
This seminar qualifies for 1.0 MCLE Credit Hour.
This seminar is an Intermediate level program.
Note: When submitting your compliance reports to the SC Commission on CLE and Specialization, if you completed this in 2020, please use this course code: 201717ADT
Note: When submitting your compliance reports to the SC Commission on CLE and Specialization, if you completed this in 2021, please use this course code: 213342ADT
Tags Business/Corporate